Delivery & Returns.

Delivery

Standard UK Delivery (dispatched 1-3 working days) £5.95 

Delivery times given are approximate and all items are posted via Royal Mail or Courier. Your goods will be delivered to the address specified on your order, please ensure this is correct as we cannot accept any liability for the loss or damage of goods once they have been delivered in accordance with your instructions.

All of our items are made to order unless stated. Please allow up to 10 working days for delivery once your order is placed..

  

COVID-19 * Please note that at this time deliveries may take slightly longer to reach you. Unfortunately this is beyond our control once the items have been dispatched from us. We will endeavour to ensure your items arrive within a reasonable time scale in line with our estimations, but please be patient if your order is taking longer than expected.

Delivery prices are based on the size and weight of the parcel being dispatched and also on the delivery location. We reserve the right to refuse to deliver any products at any time. We will not be liable to you or any third party by reason of our withdrawing any product from delivery.

 

Where possible we will re-use packaging from our suppliers, but rest assured the goods inside will be checked and carefully wrapped before dispatch and we will not use damaged boxes. 

Please note that orders placed after 2pm weekdays will be processed the following day. Orders placed on a weekend will be processed on Monday.

 

Bespoke Items

Bespoke items including lampshades; chosen in a specific size/fabric/fitting, unless the item arrives with you damaged, we are unable to accept returns of these items. Please check your chosen specifics carefully before placing your order. Once an item is in production we cannot change it.​​

As with all handmade and bespoke items, slight variations of colour or finish may occur from screen to product, within a reasonable tolerance. We will always describe products to the best of our ability and photographs uploaded are to offer the best possible representation of the product. ​​

 

Exchange / Return

We want you to be happy with your purchases from us, if however you are not, items must be returned to us in unused condition within 14 days of receipt for an exchange or refund of the purchase price. Postage costs are to be met by you unless the item you received was damaged.


Items that are received damaged will be refunded or replaced. Please contact us within 24 hours of receipt and email a photo of the damaged item within 48 hours, we will not be held liable for damages reported after this time. Please keep the original packaging and email a photograph to us so that we can claim from our postal carrier.

To arrange an exchange or return please email us at hello@coachhousedesignstudio.com and we can discuss your returns prior to you sending it back.

Please ensure the parcel is packaged adequately to ensure that the goods are not damaged in transit. Otherwise we may not be able to exchange or refund you. We recommend that you use an insured, registered delivery service and keep the receipt as we cannot accept liability for goods lost or damaged in transit.

Refunds will be processed within 72 hours of receiving the returned goods subject to the above conditions/.

All prices shown on our website are correct at the time of publication and are all in British Pounds. All prices may be changed without any prior notice.

We accept payment by Credit and Debit cards.

We have done our best to describe our items correctly at the time of the items being listed on our website. All sizes are approximate and colours represented to the best of our ability, please be aware of changes from screen to screen.

Payments

Please note that payments will show on bank statements as Square Winstonberry as our registered company name.